Starting from scheduling, Lexi at the front desk was simply stellar and I have high expectations for customer service. For someone that despises talking on the phone, I was able to schedule and complete everything via online chat and electronic forms with Lexi 🙌
Lexi's an incredible communicator, fun, and outgoing, lighthearted yet outstandingly professional. She's such a positive vibe. Even makes myself (the mom of the patients) excited to be at the dentist. Lexi is very approachable. She knows exactly what she is doing and understands insurance (huge benefit for guardians/financial providers that may not understand benefits). As a previous clinic manager; the front office is key to a booming successful business. The front office staff are the face. Keep Lexi at all costs.
Then Cassie and Haile were absolutely fabulous with my boys (4 & 7). They have so much energy. I wish I had it myself. They must be exhausted by the end of the day, but their smiles and happy go lucky attitude would never let you think otherwise. The boys basically wanted to befriend them by the time we left the office. They asked very clearly if I had any questions or concerns, and more importantly, they asked the boys how they were doing and what they'd like throughout the appointment from toothbrush heads to fluoride treatments. They explained every tool and made it fun and educational. So cool!
Last but not least, Dr. Price was just as fun and bubbly with the boys as Cassie and Haile and even goofed around with my oldest who loves to crack jokes. Dr. Price is very knowledgeable, efficient, kind, and approachable for children. My oldest said, "He was like a big smart kid, mommy! Literally, he's so tall!"
My boys can't wait to go back. I'm envious my dental (actually every healthcare field) visits weren't this enjoyable as a kiddo.
The stars reward system is 👌 as well as the parents' take-home packet.
We were all taken great care of from beginning to end.
Major takeaways of Milestone...
Fun, timely, clean, efficient, extremely knowledgeable, advanced in technology, and fantastic communication. Thoroughly impressed. Thank you all. I hope Lund Ortho is just as promising 😊